3' Labradorite Gnome Carving

Shipping Policy

Thank you for choosing our products! To ensure a smooth shopping experience, please review our shipping terms carefully:

1. Shipping Rates

• Free Standard Shipping Thresholds:

  • USA/Canada/UK/Australia: Orders over $59

  • Other Countries: Orders over $100

• Standard shipping rates apply for sub-threshold orders (automatically calculated at checkout)

2. Order Processing & Delivery

• Processing Time: 1-3 business days (excluding public holidays)

• Shipping Methods:

  • Standard Air Mail: 10-15 business days (including customs clearance)
    

3. Tracking Services

• Tracking number emailed within 24hrs after dispatch

• Tracking Platforms:

  • USA/Canada: USPS/UPS official sites

  • International: 17Track global platform

• Contact customer service if no confirmation received

4. Customs & Taxes

• Import duties/VAT may apply per destination country's regulations

• Recommend checking local customs policies beforehand

5. Special Circumstances

• Delays: Notifications sent for force majeure events

• Damaged Goods: File claim within 48hrs with photographic evidence

• Address Changes: Free before dispatch; fees apply after shipping

6. Customer Support
Available 7 days/week:

• Email: sorbinarcrystal@gmail.com(reply within 24hrs)

• Live Chat: Icon at website corner (PST 9:00-21:00)